Privacy Policy

1. Introduction

Welcome to Curl Rhythm® ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Complete our Hair Survey: Name, email address, phone number, hair concerns, consultation preferences, product interests, and timeline information
• Join our Professional Waitlist: Name, email address, phone number, professional type (stylist, trichologist, dermatologist, wellness practitioner, educator), areas of interest, and additional information
• Express Seller Interest: Name, email address, phone number, business/brand name, business type, and goals
• Express Organization Interest: Name, email address, phone number, organization name, organization type, partnership interests, and additional information
• Book Consultations: Information provided through our third-party scheduling service (Calendly)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Process your requests, manage waitlists, and facilitate consultations
• To communicate with you: Send you updates, newsletters, marketing communications, and information about our products, services, and events
• To personalize your experience: Tailor content and recommendations based on your hair concerns and interests
• To improve our services: Analyze usage patterns and feedback to enhance our platform and offerings
• To comply with legal obligations: Meet regulatory requirements and respond to legal requests
• To protect our rights: Enforce our terms and conditions and protect against fraudulent or illegal activity

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Notion: Database and project management for storing and organizing form submissions
• Brevo (formerly Sendinblue): Email marketing and automation services
• Calendly: Appointment scheduling and consultation booking
• Analytics providers: Website analytics and performance monitoring
• Cloud hosting providers: Website hosting and data storage

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a copy of your information in a structured, commonly used format
• Restriction: Request restriction of processing of your information
• Object: Object to our processing of your information

To exercise any of these rights, please contact us at the email address provided in the Contact Us section below. We will respond to your request within 30 days.

7. Email Communications and Opt-Out

When you provide your email address through our forms or surveys, you may receive email communications from us, including:

• Welcome emails and onboarding sequences
• Educational content about hair care and wellness
• Product updates and announcements
• Event invitations and CrownWork™ experience notifications
• Platform updates and new feature announcements

You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative emails related to your use of our services.

8. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with reputable service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles (Instagram, TikTok, Facebook, LinkedIn) and external services like Calendly and Eventbrite. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry within 30 days.